Policies, WEEE, Delivery Info

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a cheque, but this will delay your order as we must wait for your funds to clear before we ship any merchandise.

Return / Refund Policy

If you are not satisfied with the goods or you no longer require them and inform us within seven days of despatch of the goods, we will ask you to return the goods before we give a refund minus a re-stocking charge of 20% of the total invoice amount. Or we will exchange items if they are faulty on delivery to you and we are notified within 28 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing. Refunds will not be given under any circumstances for software where the seal has been broken.

Repair Warrantee Policy

Warrantees for repairs cover parts and labour. It covers the fault originally fixed by us. If the repair fails during the warrantee period, we will cover the cost of parts and labour for re-repair. You will have to cover the cost of getting the console to us and the return postage costs unless the fault returns within 7 days of receipt. The warrantee does not cover accidental damage, or damage caused by misuse of your console. The warrantee period starts from the day the console was despatched from our premises.

Repair conditions

Please note the following important conditions of this service:
◦Once we open your console or device, your warranty will be automatically made VOID. So please ensure that you are happy for us to void your warranty.
◦If it turns out that there is more wrong with your item than what it was booked in for, then you will be contacted and given the option to have it returned to you. You will get a full refund minus the cost of postage and packaging.
◦You are responsible for the transit of your item to our premises. We can not be held responsible for any items lost in the post on the way to our premises.
◦We will insure all items that leave our premises, and all consoles will be sent back by DHL.
◦Our repairs and parts are guaranteed for 90 days. If after receiving your repaired item during this period, you experience problems that are not deemed to have been caused due to physical damage, you can return it to us for another repair. You will be responsible for postage costs to and from our premises.
◦In the event that we can not repair your item for any reason, you will be contacted for further instructions. You will get a full refund for the repair only (no upgrade/warranty refunds) minus the cost of postage and packaging.

Undercutter company information

Undercutter Ltd (UL), is a company registered in England under company number 6552962.

Delivery Information

Delivery is charged at a rate determined by the total cost of all items purchased (see below). Despatch is normally within 48 hours* of receiving your order although delivery time is dependant on the mail carrier. All repairs are returned by next day special delivery.
*Mon - Fri (not bank holidays)

Delivery costs are calculated as follows:

Prices

Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.

WEEE Questions and Answers?

From 1 July 2007, new government regulations called the Waste Electrical and Electronic Equipment (WEEE) Regulations came into force to encourage people to arrange collection or recycling of old electrical products, rather than throwing them away

What is WEEE?

WEEE care

New government regulations called The Waste Electrical and Electronic Equipment (WEEE) Regulations encourages people to arrange collection or recycling of old electrical products, rather than throwing them away.

Why should waste electrical goods be recycled?

Recycling unwanted electrical products is better for the environment. The amount of electrical waste, from hairdryers to washing machines, that is thrown away is increasing by around 5% each year. This means that in one year the amount of electrical waste created in the UK could fill Wembley Stadium 6 times!

Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in electrical goods can cause soil and water contamination. This can have a very harmful effect on the natural habitat, wildlife and also human health. When situated near populated areas these toxins can cause problems to communities as their water and soil is polluted.

Many of the electrical items that we throw away can be repaired or recycled. Recycling items helps to save natural resources and also reduces the environmental and health risks associated with sending waste electrical goods to landfill.


Together we can make a difference to the environment. Buy a product from us and we’ll recycle your old one for free.


Q: Why should waste electrical goods be recycled?

A: Recycling unwanted electrical products is better for the environment. The amount of electrical waste, from hairdryers to washing machines, that is thrown away is increasing by around 5% each year. This means that in one year the amount of electrical waste created in the UK could fill Wembley Stadium 6 times!

Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in electrical goods can cause soil and water contamination. This can have a very harmful effect on the natural habitat, wildlife and also human health. When situated near populated areas these toxins can cause problems to communities as their water and soil is polluted.

Many of the electrical items that we throw away can be repaired or recycled. Recycling items helps to save natural resources and also reduces the environmental and health risks associated with sending waste electrical goods to landfill.

Q: How can I recycle my old electrical and electronic products?

A: undercutter.co.uk are offering free take back so you are able to send your items to our store. Please note that we only take back PSPs, Wiis or any complete electrical products.  This service does not apply to any repair parts or components.
You will need to have removed any personal data from your old product prior to us collecting/receiving it as once received/collected we will not carry out any data removal. In the even that you post items to us, we will not cover any postal charges incurred.