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Blackberry software problems

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Location: Store Home > Blackberry software problems

Blackberry software problems

Blackberry software problems

We'd like to provide you with an estimate of the cost to repair your phone before you send it to us. Therefore, please complete the form below. We will contact you to provide an estimate and you can can decide whether you wish to proceed with the repair. Alternatively give us a call on 08700 847 263.

We're able to provide software upgrades or repair software issues on your mobile. Remember to back up any important information before booking it into our service centre, as the memory will be cleared. Please backup all information and software on your phone as we can not be held responsible for any information lost whilst in our services centre. Prices start £11.99

For UK or imported blackberry's. Our service will ensure that your blackberry is fixed within 7 working days. We can fix you up for much LESS than the factory charges for repairs.

Our price includes:

  • Repair and despatch within 7 working days of receipt.
  • Labour to repair blackberry.
  • 90 day warrantee on parts and labour.

Please note the following important conditions of this service:

  • If it turns out that there is more wrong with your blackberry then what it is booked in for, then you will be contacted and given the option to have your blackberry returned to you. You will get a full refund minus the cost of postage and packaging, although there may be a £10 handling charge.
  • You are responsible for the transit of your blackberry to our premises. We can not be held responsible for any items lost in the post on the way to our premises.
  • We will insure all blackberrys that leave our premises for their full value, and in the event of postal problems you may be covered. Lost items will result in us following Royal Mails lost post procedure.
  • Our repairs and screens are guaranteed for 90 days. If after receiving your repaired blackberry during this period, you experience problems that are not deemed to have been caused due to physical damage, you can return your blackberry to us for another repair. You will be responsible for postage costs to our premises.
  • In the event that we can not repair your blackberry for any reason, you will be contacted for further instructions. You will get a full refund minus the cost of postage and packaging, although there may be a £10 handling charge for the engineers time.
  • Please note the we are not official blackberry repair agents, but we do offer our own guarantees, so please be assured that your satisfaction is our priority.

If you have any further questions about this service, please contact us by telephone, email or by using our live help service.

Required fields are marked with a star (*). Click the 'Add To Cart' or 'Add To Wish List' button at the bottom of this form to proceed.

Item Options

Fault description

Please enter details of what symptoms your unit has i.e. what is wrong with it. This will help us diagnose the problem quickly and efficiently.

Model number

Please enter the model number of your device:

Do you want a discount?


At the same time as sending us your item to repair, why not send us any faulty or unwanted mobile phones you have tucked away in your drawers (less than 3 years old please). We will give you money off your repair (up to the cost of the repair). Once received, we will get back to you with how much we can discount your repair for, when we have had a chance to look at the phone/s. It's simple, just scavenge round the house and put them in the package!! If you change your mind later, we will just send them back to you for no extra charge.

In addition to your repair that you are sending us, how many other unwanted handsets are you including?

Phone network*

Please select which network you are with:

Serial / IMEI number

Please enter the serial number or IMEI number of your device. You should find this on the back of your device in small writing. If it is an iphone 3G model, you will find this on your original box or in your settings:

Extended warranty

Your current repair comes with a 90 day parts and labour warranty. If you would like to extend this, please select from the list below. This shows the new total warranty period including the original 90 day period. The warranty covers only the fault or modification that we have carried out and not the whole unit, unless you have purchased the complete item from us. The warranty does not cover any physical damage. If we can not fix your item and have to process a refund, the warranty cost will not be refunded.

Courier pickup insurance level

If you have chosen for us to send a courier to pick up your item, the standard cover for loss or damage is £50. You can raise this level here:

No thanks, £50 cover please

£100 cover - £3.50

£250 cover - £15.00

Courier pickup

Select this option and we will arrange for your unit to be collected from your house or office.

1) Please package it securely for our courier driver. For consoles, please make sure they are well padded as we can not be held responsible for consoles damaged in transit due to poor packing.
2) Label the parcel clearly with our address details on the outside
3) Inside, include your order number and contact details.
4) Please choose your pickup date from the list below. Dates are available from tomorrow onwards (for repairs booked before 15:00 the previous day). Pick a day when someone will be there between 9 - 6. You can not specify a time or weekend.

Please note that if you are not there when the courier driver collects, you may be charged for another collection. Note: We are arranging the courier on your behalf. If there is any delay or loss as a result of the courier service, your console may be covered up to a value of £50. We will endeavour to process a claim on your behalf, however we can not compensate you prior to a successful claim.

Do you need us to send you packaging?

If you have not selected a courier, we could post you some return packaging. You will need to post your unit back to us in that packaging, add stamps as necessary and post to us by which ever method you choose. You are responsible for all items sent to us in the post and any loss is your responsibility.

Additional information

If you have any additional information you wish to provide, please fill in the box below:

Item Quantity

Quantity*

Enter the appropriate quantity for this item below.
Kryptronic Internet Software Solutions